Can I see samples before I order?
Heck yeah, you can! We prefer that you do, actually. Wedding invitations are an investment and we want you to be excited about your purchase. We like to be able to hold something in our hands before we purchase, so click here to order your sample pack.
Will I get to see a proof before my order is printed?
Of course! You’ll receive one digital PDF proof before your design goes to print. Any changes to this proof and beyond incur a $75 per revision fee. We recommend printing a paper copy of your proof and putting at least two other sets of eyes on the design to catch any typos or errors! Changes may not be submitted once the design is sent to the printer.
Can you address my envelopes to my guests in a matching calligraphy style?
Yes! And, we would love to do this for you. Nothing makes us happier than hearing you want to include this special touch to your invitations. Since our calligraphy calendar books on a first come, first serve basis, make a note on your Collection Order Form and we’ll get back with you if we have availability on our production calendar. Our typical turnaround is 1 week for 50 envelopes.
How do I get my address list to you for calligraphy?
Take a look at our Calligraphy Guide for more information formatting and submitting your address list to us. We have an Etiquette Guide to help you as you assemble your list and decide on the wording for your invitation.
How long does the process take? I’m worried that I’m too late!
Don’t fret my dear, we created this collection for this very reason. Since these designs are semi-custom, the entire process will take about 3-6 weeks. Printing is an additional 1-2 weeks for digital and 3-4 weeks for letterpress and foil. Don’t forget to add in some extra time if you’re including calligraphy.
Can I order extra envelopes in case I mess up while I’m addressing?
All of our orders include 25 more envelopes than the quantity you order, so you should be OK. If you’re worried that you might run out, just let us know on your order form and we’ll add these to your order in increments of 25 for an additional $5.
Can you tell me how much postage each invitation will require?
Unfortunately, we have discovered by trial and error that every post office judges the postage price differently. Our post office might say 49 cents is sufficient, while another says 69 or even 94 cents. It’s best to wait until you receive your order and take a complete suite to your local post office to be accurately weighed to insure your guests receive their invitations. Typically, though, your response envelope will only need a “Forever” stamp but we recommend that you make sure before you leave.
Will you stuff and mail my invitations for me?
We do not offer this service because we prefer that you have the opportunity to see your printed suite in person before they are mailed. If you added outer envelope calligraphy to your order, this also gives you the chance to see all of our mini masterpieces before releasing them to the post office. We double check all envelopes prior to shipping them to you; however, we are mere humans so let us know if we made a mistake and we’ll get a corrected envelope back to you just as fast as we can.
Refunds and Cancellations
If you decide to cancel your order prior to going to print, we will refund you 50% of the purchase price of your order. Cancellations once your order goes to print are not available. If errors are found after final approval is made, the cost to re-print is the client’s responsibility.
We’re Here to Help
We are real people and we really want you to be pleased with your order. If, for any reason, we have fallen short of this goal, give us a call and we’ll do what we can to make it right. Just remember that we get A LOT of spam calls, so please leave a voicemail and we’ll return your call within 12-24 hours. Since we’re a small business, we wear many hats and answering every single call takes us away from creating beautiful invitations. We enjoy working with client who appreciate what we do and who are also honest with us if something isn’t right. We cherish the opportunity to be a part of such a special moment in your life and will give you our very best at each step in the process!