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COMMUNICATION

Lowcountry Paper Co. utilizes Basecamp for our project management needs. Upon receipt of your order information, your project is input into our system and you will receive a welcome email from Meredith Stroud (m@lowcountrypaperco.com) within 1-2 business days. Please read this email carefully and let us know immediately if you have any trouble receiving communications or viewing proofs.


design + proofing

Our Semi-Custom Collection is thoughtfully designed and we do not offer major changes beyond the personalization options included in the Collection Guide and the product page. If your order includes any custom add-on items (illustrations or monogram / crest options not included in the design personalization options), additional proofing time is required:

  • Additional 2-4 weeks, based on the overall scope of the custom add-on request

Initial proofs arrive within 7 business days of your order.

  • One (1) complimentary round of revisions after receipt of the initial proofs is included in the price shown on the website

  • Additional revisions: $75 each round (billed separately)

  • Custom ink colors: $60 (must provide a physical swatch or Pantone color - billed separately)

Design of your initial proofs does not begin until we have complete information from you. All proofing and production timelines are not guaranteed until and unless you provide us with all necessary details and information. If you choose to include a photograph with your design (i.e., an engagement photo on the back of your save the date), you are responsible for providing it to us in a timely manner and in a high-resolution image format with no watermarks from your photographer. Failure to do so may incur delays in the overall timeline. We are not responsible for any delays that occur in the design and production of your order due to your failure to provide us with any and all necessary information.

Final approval is required prior to sending your design into production and indicates the following:

  • All names, dates, locations, and other event information have been checked for accuracy, spelling, and typos

  • The design and personalization options are correct

It is your responsibility to review your proofs for any errors, such as spelling, accuracy of event details such as date and location, punctuation, or other typos. Once your final approval is received and your design sent to print, we cannot make any further changes. If your order has been sent to print with an error that you failed to correct during the proofing process, you are responsible for any reprinting costs.

WE RECOMMEND PRINTING A HARD COPY OF YOUR PROOFS TO BETTER SPOT SPELLING MISTAKES OR TYPOS AND ENSURE ALL INFORMATION IS CORRECT AND ERROR FREE PRIOR TO FINAL APPROVAL.


Production time

Production of your order begins upon receipt of your final approval in Basecamp and are determined by the print method selected for your order.

  • Digital: 1-2 weeks

  • Letterpress + Foil: 3-4 weeks

If you added Printed or Handwritten Guest Addressing services to your order, additional production times apply.

  • Printed Guest Address: 1-2 business days

  • Part Hand + Cursive Handwriting Guest Address: 1-2 business days per 50 envelopes

  • Calligraphy Guest Address: 3-5 business days per 50 envelopes

All guest names and addresses are written or printed exactly as submitted by the client. We are happy to re-write or re-print envelopes for no charge if the mistake is ours. Additional addresses and re-writes due to client error are charged accordingly.


SHIPPING

Domestic shipping costs are included in our collection pricing. All of our orders ship from Meredith’s home office in Savannah, Georgia via UPS to the shipping address entered during checkout, which may take between 2-7 business days to arrive, depending on your location.

Once an order is shipped, we are no longer responsible for its handling. You will receive a shipping confirmation with a tracking number from UPS upon shipment - we have no access to information regarding the progress of your shipment beyond the tracking information provided by UPS. Because we ultimately cannot control the final timeline of the shipment once it has been turned over to UPS, please place your order in a timely manner in order to avoid shipping delays (i.e., as a result of natural disasters, national holidays, etc.). We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.


Returns + Cancellations

Because our suites are customized to your specifications for your event, returns or cancellations are not available. We are happy to re-print an order at no cost to you if the mistake is ours; however, if you provide your final approval with incorrect design / color / wording / etc., you are responsible for the cost to re-print.


copyright

All designs, illustrations, images, and products displayed, advertised, and / or sold on this website or on any item you order therefrom are the sole property and copyright of Lowcountry Paper Co., LLC, unless explicitly indicated otherwise. All sketches, preparation materials, designs, illustrations, and images used and / or presented during the proofing process are the sole property and copyright of Lowcountry Paper Co., LLC. These sketches, preparation materials, designs, illustrations, images, and products may not be used for personal use, reproduction, creation of derivative works, or otherwise. 

All content on this website is copyrighted upon its creation, and is governed by the United States Copyright Act of 1976 (USCA). No design, illustration, or product sold on this website or provided to you at any stage of the design process shall be deemed a work made for hire under the USCA unless explicitly stated otherwise. Jurisdiction and venue for any intellectual property dispute shall be deemed proper in the United States District Court for the Southern District of Georgia.