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Calligraphy + Stationery

ORDER TERMS & CONDITIONS

Last Updated: June 10, 2022

These order terms and conditions (“Terms") apply to the purchase and sale of products and services at Lowcountry Paper Co. (“LPCo.”). 

I, Meredith Stroud, owner of LPCo., may modify these Terms from time to time, and any modifications will be effective immediately when I post them. You are responsible for reviewing any modified terms prior to submitting your Order Form. Your purchase of any product or service available through LPCo. means you accept and agree to any changes. 

“The Parties” refers to you and Lowcountry Paper Co., LLC (“LPCo.”) collectively. "Party" refers to you OR LPCo.

For your convenience and future reference, the date of the most recent revision of these Terms is listed above so that you may compare different versions to determine what, if any, changes have been made.

PLACING AN ORDER & PAYMENT

Order Acceptance and Cancellation
You agree that your order is an offer to buy, under these Terms, all products and services listed on your Order Form. All orders must be accepted by me or I will not be obligated to sell the products or services to you. I may choose not to accept any orders at my sole discretion and/or based on my current workload. 
  • After receiving your Order Form, I will send a confirmation email with your invoice, including details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between LPCo. and you will not take place unless and until you have received your order confirmation e-mail and invoice. 

Prices
All prices posted on the LPCo. website are subject to change without notice. The price charged for the product or service you purchase will be the price in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Listed prices do not include sales tax. I will provide notice of all such taxes and and additional charges prior to requesting your final payment. I am required to collect sales tax for items shipped within the state of Georgia and after meeting specified thresholds even if you reside in a state where LPCo. has no physical presence, pursuant to South Dakota v. Wayfair.

Booking Fee
You are required to pay a booking fee of $250 before LPCo. has any obligation to perform the work outlined in your invoice. The booking fee is a non-refundable, non-transferable payment, and reserves LPCo.’s services for the project described in your invoice. The booking fee is due and payable at the outset of the project and shall be applied towards the total cost of the services to be rendered.

Payment Terms
Payment shall be made by bank transfer or credit/debit card in up to three (3) installments - booking fee, second installment (due upon approval of final design), and final payment (due prior to shipment of your completed order). Projects that do not include envelope addressing may only require two (2) installments. I will notify you in your confirmation email if your project requires two or three payments.

An invoice with a secure link for payment will be sent for each installment. Payments are processed via QuickBooks Payments - LPCo. does not keep any bank or card information on file. You represent and warrant that:
  1. the credit card information you supply to me is true, correct, and complete, 
  2. you are duly authorized to use such credit card for the purchase,
  3. charges incurred by you will be honored by your credit card company, and 
  4. you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

I will not release any items for shipment or pick up until your invoice is paid in full.

Returns
Because these items are created to your specifications, orders are not eligible for return, exchange, or cancellation.  If there is a printing error due to a mistake on the part of LPCo., the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design and/or wording, you are responsible for the cost of reprinting.

Shipping
All completed orders are shipped via UPS Ground or FedEx Ground shipping with tracking and no additional insurance. Stationery pricing includes ground shipping charges. Calligraphy pricing does not include shipping and will be totaled onto the final invoice. Title and risk of loss passes to you when the carrier (UPS or FedEx) takes possession of your order. Shipping and delivery dates are estimates only and cannot be guaranteed. I am not liable for any delays in shipments, nor am I required to refund orders lost in the mail. However, if an item is not delivered by the carrier, please notify me within 30 days of the originally scheduled delivery date and I will do my best to make it right. Any decision regarding whether or not to replace a lost item is within my sole discretion, upon timely notice.

If you live in, or will be in, the Savannah area at the time your project is ready to ship, you may request an in-person pick up. Please contact me directly - hello@lowcountrypaperco.com - to coordinate a pick up.

Rush Shipping
If you request expedited shipping of your order, the rush shipping fee will be reflected on the final invoice.

Insured Shipping
You may choose to purchase insured shipping and will be billed on the final invoice. I require a signature for any goods delivered with insured shipping, at which point the risk of loss for purchased goods passes to you.

Wedding or Event “Day Of” Items 
You or your representative (i.e., wedding planner) must pick up all day of items (i.e., menus, programs, place cards, signs, etc.) listed in your invoice from my home office. Any rental items must be returned to me by you (or your representative) no later than three (3) business days following the event date. You will be charged the full replacement cost of the rented items if not returned to LPCo. within the allotted time or the rental item is damaged beyond repair and must be replaced. The replacement cost of rental item(s) is reflected on your invoice.

DESIGN & PROOFS | STATIONERY PROJECTS ONLY

Proofing and Revisions
At the time your project is accepted by LPCo., I will create your Client Portal in ProofHub with a link to submit your Stationery Customization Form where you’ll choose your personalization options (ie., colors, calligraphy styles, embellishments, etc.) and submit the details I’ll need to create your proofs. You will be able to log into your Portal via the LPCo. website anywhere you see “Client Login.” 
  • All proofs are uploaded to your Client Portal where you will review and provide your feedback and approvals. 
  • Edit requests are only be accepted within your Portal. 

Initial proofs are uploaded within 7-10 business days of receiving your completed Customization Form. If you’ve requested additional customization beyond what is included in the Stationery Customization Guide (i.e., a custom painting of your venue), this adds up to 2-4 weeks of design time. 

If you choose to include a photograph on your item (i.e., save the dates), you are responsible for providing it to me in a timely manner and in a high-resolution image format (at least 300dpi and NO watermarks).
  • Failure to do so may incur further delays in the proofing and/or production of your order. I am not responsible for any delays that may occur in the design and production of your order due to your failure to provide me with any and all necessary information.

Stationery orders include two (2) complimentary rounds of revisions upon receipt of the initial proofs. Additional revisions shall be provided for a fee of $150 per revision round. Any additional rounds of revisions will be included on the final invoice. 
  • If, after the proof has been approved, you choose to make a change or correct an error and your project has not gone to production, you will be charged a revision fee of $150.
  • If the you request a change that substantially alters the specifications described in your invoice and/or customization form, I will provide you with an updated estimate of fees for your approval prior to resuming work on your project.

Accuracy
It is your responsibility to provide me with the correct times, dates, and spelling of all names and places when submitting your Stationery Customization Form. Before I send any designs to print or begin handwriting the envelopes, I will submit a final proof that must be approved in your Client Portal to proceed with production. Once approved, no changes can be made and I will not be held responsible for any errors found after approval. You accept full responsibility for any existing errors found after the final approval and must pay additional revision fees and re-printing costs associated with the requested edits. Don’t worry, if anything looks off when you submit your customization form or list for handwritten calligraphy, I’ll ask you about it!

Design Release
By agreeing to these terms, you confirm that you have spent a satisfactory amount of time reviewing LPCo.’s work or past client reviews and have a reasonable expectation that LPCo. will produce a reasonably similar outcome and result for your project. I will use reasonable efforts to ensure your design is carried out in a style and manner consistent with my current portfolio and service offerings, and I will try to incorporate any suggestions you make. However, you also understand and agree that:
  • every client and final delivery is different, with different tastes, budgets, and needs; and
  • stationery design is a subjective service and LPCo. is a provider with a unique vision, with an ever-evolving style and technique; and
  • I will use my personal judgment to create favorable results for you, which may not include strict adherence to your suggestions or requests; and
  • providing LPCo. with your own paper/materials or requesting LPCo. only use a certain kind of paper/materials may result in less than satisfactory results; and
  • dissatisfaction with my independent judgment or individual management style are not valid reasons for termination of your project or request of any monies returned.

Production
Once approved, your stationery design goes into production, which includes the following:

Printing
Designs are printed using the method outlined in your invoice and estimated turnaround times are below. Due to the seasonal nature of weddings, some production times will be longer. I will provide an estimated completion date at the time your order moves into production:
  • Digital Printing: 1-2 weeks
  • Letterpress & Foil Printing: 3-4 weeks
  • Engraving: 4+ weeks

Envelope Addressing (optional)
Envelope addressing adds additional time to your order after printing, based on your selected method.
  • Full Calligraphy: 5-7 days per 100 envelopes
  • Part Hand Calligraphy and Cursive Handwriting: 3-5 days per 100 envelopes
  • Digital Printing: 1-2 days

Handwritten Calligraphy

You understand that the nature of calligraphy and cursive handwriting is unique and will vary from printed addresses and I have full creative control on the layout, framing, and other aesthetics of the handwritten item. You also understand:
  • it is common to see variances in the spacing, size and style of letters, 
  • no two handwritten pieces can be identical, and
  • color matching calligraphy ink to printed ink colors is not an exact science and slight variations may occur.

You will receive a mockup of any handwritten piece prior to LPCo. completing the final project.

Client Provided Paper & Envelopes
If you are providing LPCo. with the paper and envelopes to be written on, you agree to supply at least a 20% overage of supplies (i.e., envelopes, place cards, etc.) to account for mistakes, ink splatter, and re-writes. 
  • For example, if you have 100 addresses on your list, please supply me with 120 envelopes. All stationery orders with LPCo. include this required overage and you do not need to purchase additional supplies. 

If, upon receipt of the paper and envelopes to be used, I determine them to be of such low quality that it will result in a less than adequate final product, I reserve the right to require alternative supplies (supplied by LPCo. or another vendor).

Envelope Addressing 
I will make all reasonable effort to ensure the name and address handwritten or printed on each envelope is legible. Each envelope that I addresses will arrive at the post office either by you or LPCo. However, the risk of loss passes to you at the point at which the I deliver them to a post office clerk. This means that LPCo. is not liable for any mail not received by its intended recipient. If any piece needs to be re-mailed, may request to have me address and re-mail the additional piece(s) from the available extras in the order. You are billed for the cost to re-write or re-print the envelope addressing. If no extras are available, you must supply LPCo. with additional extras (if LPCo. is not also your stationer) or request to re-print a limited amount of envelopes (if LPCo. is also your stationer).

The Post Office
Although the post office reads envelopes electronically, because all calligraphy is unique, some addresses or calligraphy styles will be more or less difficult to be read electronically. You understand that any address that cannot be read by a machine will likely be hand inspected. If the address still cannot be delivered, it will be returned to the address on the back flap of the envelope. LPCo. is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address; however, you may request to have such envelopes re-written or re-printed. 

Installations 
If LPCo. is providing any large-scale goods that require installation, you assume full responsibility for preparing such piece for installation. You may request that LPCo. install any such pieces, but expressly acknowledge and agree that if any pieces are damaged during installation or preparation for installation, you bear all responsibility.  

Client Supplied Information

Handwritten lists are not accepted.

Envelope Addressing

You must submit the address list in a spreadsheet format (Microsoft Excel, Apple Numbers, Google Sheet, etc.) with separate columns for Names, Address, City, State, Zip Code. LPCo. will format international addresses according to each country’s postal requirements. 

The one-time setup fee includes a review of your list for etiquette and consistency (i.e., using "and" or "&" throughout, spelling out state names/address suffixes/etc). LPCo. will reach out to you directly if additional information or clarification is needed. 
  • The setup fee does NOT include a review of your list for accuracy. It is your responsibility to provide an error free document with the correct names and addresses for your envelopes. Your addresses will be written exactly as they appear on the submitted spreadsheet. 

Place Cards, Escort Cards, and Seating Charts 
Your guest names and/or seating assignments will be written exactly as they appear on the submitted list. LPCo. will not make any spelling corrections. You must submit the guest list in a word processing (Microsoft Word, Apple Pages, Google Doc, etc.) or spreadsheet format (Microsoft Excel, Apple Numbers, Google Sheet, etc.). 

Copy for Signs, Poems, or other Custom Commissions 
Your handwritten sign, poem, or other custom commission will be written exactly as it appears in the document supplied to LPCo. It is your responsibility to provide an error free document with the exact copy to be handwritten. You must submit the final copy in a word processing (Microsoft Word, Apple Pages, Google Doc, etc.) document. 

COPYRIGHT & PRIVACY

Copyright Ownership
Lowcountry Paper Co., LLC ("LPCo.") owns all copyrights in any and all designs, images, and products displayed, advertised, and/or sold on this website or on any item you order pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling your order, are expressly and solely owned by the Lowcountry Paper Co., LLC

You may ship, display, and enjoy the work(s) I create for you, but you may not under any circumstances alter or sell all or part of these work(s). For example, you may not hire me to create a wedding invitation suite and use any of the artwork from the proofs on additional stationery not designed by LPCo., such as menus, napkins, seating charts, or other items. If this work is misappropriated, you understand and accept that you will be invoiced for these additional items.

Use Of Photos of Goods On Social Media
We agree that both the you and LPCo. have the right to showcase photographs of your order on our respective websites and social media sites (such as Facebook, Instagram, Twitter, Pinterest, etc.). However, credit must be given to LPCo. (and the photographer) any time a photograph is used in this respect. You agrees that I may take photographs of invitations, stationery, or other creations, and use those photographs for my own reference, for display, or for promotion without compensation to you. Where necessary, I will remove, hide, or otherwise make non-visible any full addresses of you or your guests.

Privacy
I respect your privacy and am committed to protecting it. My Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through LPCo.

Cancellation, Termination, Rescheduling and Breach

Client Decides to Reschedule
If you decide/desire to reschedule LPCo.’s services for any reason at any time, you must provide at least thirty (30) days’ Notice to LPCo. in writing via email. You will not be relieved of any currently outstanding payment obligations. LPCo. will not be required to refund any money previously paid. At LPCo.’s discretion, any previously paid sums by you may be used as credit for a future or rescheduled event. Upon confirmation of LPCo.’s availability, you shall pay a one-time fee of $250 at the time the project is rescheduled. The rescheduling fee is paid each time a project is rescheduled. 

Termination of Agreement
Shall either Party wish to terminate the order for any reason other than a breach of these terms, or cancellation of the project, change of heart, or date change/postponement of the Event, LPCo. shall return any unearned fees, if any, paid up to the point of termination, and LPCo. will have no further obligation to you. You must pay any sums due or earned by LPCo. within thirty (30) days of termination of your project. Termination of this your project will be effective upon receipt of written notice by LPCo.
  
Cancellation by Client
In the unfortunate event that either the you decide to cancel your project for any reason, or should you have a change of heart for any reason with respect to using LPCo.’s services, you must provide LPCo. with written notice. Such termination will be effective upon receipt of the Notice, and the following conditions will apply: 
  • LPCo. will be entitled to retain the non-refundable, non-transferable Booking Fee, regardless of when the LPCo. receives notice of the cancellation, as well as any subsequent payments made by you prior to LPCo.’s receipt of the notice to cancel. 
  • You recognize and agree that the termination fees stated herein represent a reasonable estimate of the loss suffered by LPCo. in the event of a termination of your project, due to the fact that a cancellation of this order will have a direct impact on LPCo.’s business, and it will severely limit my ability to rebook another project.

Breach of Agreement | Option to Cure
Either Party may terminate the project at any time following the failure of the Party in breach to cure a material breach within ten (10) calendar days of such terminating Party’s having given the breaching Party written notice of such breach, or, if the breach is one that cannot be cured within ten (10) calendar days, at any time following the failure of the other Party to commence and continue reasonable and good faith efforts to cure such breach in such a period of time as is reasonably practicable under the circumstances. 

Reimbursement
If the Agreement is terminated pursuant to this provision, LPCo. shall be entitled to compensation for the reservation of your project date, and for the time spent by LPCo. in performance of the services outlined in your invoice, calculated based upon the extent of services provided thus far, as well as reimbursement by you for expenses incurred by LPCo. before the effective date of such termination.

Incapacitation
If I should become materially or physically incapacitated, such as due to injury, severe illness, pregnancy, or unexpected circumstances prohibiting me from performing the services outlined in your invoice for any reason, I shall be entitled to provide you with a substitute vendor of reasonably similar experience. In the unlikely scenario that such situation does occur and a suitable replacement is not found by LPCo., or should you reject the proposed replacement, you agree that the maximum remedy shall be a refund of the prorated portion of the fees paid by you prior to the date of the occurrence of incapacitation, based upon the extent of the services rendered prior to the incapacitation.

ADDITIONAL TERMS AND CONDITIONS

Relationship of the Parties
LPCo. is an independent contractor hired by you. These Terms shall not be construed to create any association, partnership, joint venture, employee, or agency relationship between the parties for any purpose. LPCo. has no authority (and shall not hold itself out as having authority) to bind you, nor shall it make any agreements or representations on your behalf without your prior written consent. 
LPCo. has the sole right to control and direct the means, manner, and method by which the services outlined in your invoice are performed. LPCo. has the right to hire assistants, subcontractors, or employees to provide you with your order. LPCo. is individually and separately responsible for its own business operation and expenses, including securing or paying any licensing fees, taxes (including FICA), registrations, or permits.

Limitation of Liability
You agree that to the fullest extent permitted by law, LPCo.’s MAXIMUM TOTAL LIABILITY FOR ANY CLAIMS, BREACHES OR DAMAGES BY REASON OF ANY ACT OR OMISSION, INCLUDED BREACH OF CONTRACT AND NEGLIGENCE, SHALL BE LIMITED SOLELY TO THE DOLLAR AMOUNT OF THE FEES PAID BY YOU TO LPCo. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, LPCo. SHALL NOT BE LIABLE FOR ANY CLAIMS FOR PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES, EMOTIONAL DISTRESS, MENTAL ANGUISH, LOST PROFIT, LOSS OF ENJOYMENT, LOST REVENUES AND/OR REPLACEMENT COSTS. LPCo. is not responsible for any defective products, services or imperfect resources purchased on your behalf, and you waive any right to pursue any claim, demand, or cause of action against LPCo. for such. You acknowledge and agree that these limitations reflect a fair allocation of risk and that LPCo. would not enter into these Terms without these limitations on its liability.

General Terms
These Terms shall be binding upon, is for the sole benefit of the Parties hereto, and inure to the benefit of, the successors, executors, heirs, representatives, administrators, and permitted assigns of the parties. The Parties have no right to assign these Terms, by operation of law or otherwise. Requests, demands, and other communications under these Terms shall be in writing and shall be deemed duly given if sent via the Notice Provision below. If any of the provisions of these Terms are deemed to be invalid, illegal, or unenforceable, the provisions shall remain in effect to the extent allowed by law and the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.  The performance of any condition or obligation imposed on a party under these Terms may be waived only in writing by you or an authorized official of LPCo., and only to the extent stated in such writing.  Headings and subheadings herein are for the convenience of the parties only, and no special meaning will attach to the headings.  These Terms will be deemed made in and governed by the laws of the state of Georgia, without application of its principles regarding conflicts of law. LPCo. shall not be responsible for its failure to perform its obligations under these Terms caused in whole or in part by events beyond its reasonable control. The Limitation of Liability Section shall survive the expiration or termination of these Terms.

Dispute Resolution | Mediation
If a dispute arises under these Terms, the parties agree to first submit the dispute to a mutually agreed-upon mediator in Chatham County, Georgia. Any costs and fees other than attorney fees associated with the mediation will be shared equally between the parties. If the dispute is not resolved within ten (10) business days after it is referred to the mediator, the Parties agree that the matter may be resolved in a court of law. If any court action is necessary to enforce these Terms, the prevailing party will be entitled to reasonable attorney fees, costs, and expenses in addition to any other relief to which the party may be entitled. 

Compliance with Law
The parties shall comply with all applicable laws in performing these Terms. Whenever there is any conflict between any provision of these Terms and any law, the law shall prevail.

Assumption of Risk
You and related parties/participants expressly assume any risk of services and related activities as described herein.

Waiver
The failure of any Party to require strict compliance with the performance of any obligations and/or conditions of these Terms shall not be deemed a waiver of that Party’s right to require strict compliance in the future or construed as consent to any breach of the terms of these Terms.

Indemnification
To the extent permitted by applicable laws, both you and LPCo. agree to defend, indemnify, and hold harmless the respective party, its owners, officers, directors, employees, affiliates, contractors, licensors, successors, or assigns from and against any and all liabilities and expense whatsoever, including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements which any of them may incur or become obligated to pay arising out of or resulting from breach of these Terms. 

Merger
Your order constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, inducements or conditions, express or implied, written or oral, between the parties. 

Force Majeure
No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): 
acts of God; 
  • a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; 
  • war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; 
  • government order or law; 
  • actions, embargoes or blockades in effect on or after the date of these Terms; 
  • action by any governmental authority;
  • national or regional emergency; 
  • strikes, labor stoppages or slowdowns or other industrial disturbances; and 
  • shortage of materials, supplies, adequate power, or transportation facilities. 

The Impacted Party shall give Notice within ten (10) days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized.

The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of thirty (30) days following Notice given by it, the other party may thereafter terminate the project upon Notice.

Notice
All notices, requests, claims, demands and other communications between the parties shall be in writing. All notices shall be given (a) by delivery in person, (b) by a nationally recognized next day courier service, or (c) by first class, registered or certified mail, postage prepaid, to the address of the party specified in these Terms or such other address as either party may specify in writing, or (d) email. Such notice shall be effective upon (a) the receipt by the party to which notice is given, or (b) on the third day following mailing, whichever occurs first. Parties shall provide effective notice (“Notice”) to each other in writing at the date and time which the Notice is sent via the email and/or shipping address noted in the Order Form.

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