Prices
All prices posted on the LPCo. website are subject to change without notice. The price charged for the product or service you purchase will be the price in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Listed prices do not include sales tax. I will provide notice of all such taxes and and additional charges prior to requesting your final payment. I am required to collect sales tax for items shipped within the state of Georgia and after meeting specified thresholds even if you reside in a state where LPCo. has no physical presence, pursuant to South Dakota v. Wayfair.

Booking Fee
You are required to pay a booking fee of $500 before LPCo. has any obligation to perform the work outlined in your invoice. The booking fee is a non-refundable, non-transferable payment, and reserves LPCo.’s services for the project described in your invoice. The booking fee is due and payable at the outset of the project and shall be applied towards the total cost of the services to be rendered.

Payment Terms
Payment shall be made by bank transfer or credit/debit card in up to three (3) installments - booking fee, second installment (due upon approval of final design), and final payment (due prior to shipment of your completed order). Projects that do not include envelope addressing may only require two (2) installments. I will notify you in your confirmation email if your project requires two or three payments.

An invoice with a secure link for payment will be sent for each installment. Payments are processed via Stripe and QuickBooks Payments - LPCo. does not keep any bank or card information on file. You represent and warrant that:

1. the credit card information you supply to me is true, correct, and complete, 
2. you are duly authorized to use such credit card for the purchase,
3. charges incurred by you will be honored by your credit card company, and 
4. you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

I will not release any items for shipment or pick up until your invoice is paid in full.

Returns
Because these items are created to your specifications, orders are not eligible for return, exchange, or cancellation.  If there is a printing error due to a mistake on the part of LPCo., the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design and/or wording, you are responsible for the cost of reprinting.

Shipping
All completed orders are shipped via UPS Ground (or USPS Priority Shipping to PO Boxes) with tracking and no additional insurance. Stationery pricing includes ground shipping charges. Calligraphy pricing does not include shipping and will be totaled onto the final invoice. Title and risk of loss passes to you when the carrier (UPS or USPS) takes possession of your order. Shipping and delivery dates are estimates only and cannot be guaranteed. I am not liable for any delays in shipments, nor am I required to refund orders lost in the mail. However, if an item is not delivered by the carrier, please notify me within 30 days of the originally scheduled delivery date and I will do my best to make it right. Any decision regarding whether or not to replace a lost item is within my sole discretion, upon timely notice.

If you live in, or will be in, the Savannah area at the time your project is ready to ship, you may request an in-person pick up. Please contact me directly - hello@lowcountrypaperco.com - to coordinate a pick up.

Wedding or Event “Day Of” Items 
You or your representative (i.e., wedding planner) must pick up all day of items (i.e., menus, programs, place cards, signs, etc.) listed in your invoice from my home office. Any rental items must be returned to me by you (or your representative) no later than three (3) business days following the event date. You will be charged the full replacement cost of the rented items if not returned to LPCo. within the allotted time or the rental item is damaged beyond repair and must be replaced. The replacement cost of rental item(s) is reflected on your invoice.

Rush Shipping
If you request expedited shipping of your order, the rush shipping fee will be reflected on the final invoice.

Insured Shipping
You may choose to purchase insured shipping and will be billed on the final invoice. I require a signature for any goods delivered with insured shipping, at which point the risk of loss for purchased goods passes to you.

Proofing and Revisions
At the time your project is accepted by LPCo., I will create your Client Portal in Asana. The Client Portal is where the remaining tasks will be completed for each portion of your project. It is your responsibility to take adequate time to familiarize yourself with the Client Portal, and you'll be able to log into the Portal via the LPCo. website anywhere you see a “Client Login” link/button. 

• All proofs are delivered electronically to your Client Portal. 
• All feedback is captured within the proof document - please collect feedback from all reviewers prior to submitting the completed form.
• Feedback sent after the proof form is submitted may result in delays to your timeline.
• Feedback sent via text message will not be accepted.  

Initial proofs are uploaded within 7-10 business days of receiving your completed customization form. If you’ve requested additional customization beyond what is included in the Design Guide (i.e., a custom painting of your venue), this adds up to 2-4 weeks of design time. 

If you choose to include a photograph on your item (i.e., save the dates), you are responsible for providing it to me in a timely manner and in a high-resolution image format (at least 300dpi and NO watermarks).

• Failure to do so may incur further delays in the proofing and/or production of your order. I am not responsible for any delays that may occur in the design and production of your order due to your failure to provide me with any and all necessary information.

Stationery orders include two (2) complimentary rounds of revisions upon receipt of the initial proofs. Additional revisions shall be provided for a fee of $150 per revision round. Any additional rounds of revisions will be included on the final invoice. 

• If you request a change that substantially alters the specifications described in your invoice, I will provide you with an updated estimate of fees for your approval prior to resuming work on your project.
• If, after the proof has been approved, you choose to make a change or correct an error and your project has not gone to production, you will be charged a revision fee of $150.
• If, after the proof has been approved, you choose to make a change or correct an error and the design has gone to production, the requested change may result in a need to re-print the design. You will be charged a revision fee of $150 plus the cost to re-print the design.

Accuracy
It is your responsibility to provide me with the correct times, dates, and spelling of all names and places when submitting your customization form. Before I send any designs to print or begin handwriting the envelopes, I will submit a final proof that must be approved in your Client Portal to proceed with production. Once approved, no changes can be made and I will not be held responsible for any errors found after approval. You accept full responsibility for any existing errors found after the final approval and must pay additional revision fees and re-printing costs associated with the requested edits. Don’t worry, if anything looks off when you submit your customization form or list for handwritten calligraphy, I’ll ask you about it!

Design Release
By agreeing to these terms, you confirm that you have spent a satisfactory amount of time reviewing my work or past client reviews and have a reasonable expectation that I will produce a reasonably similar outcome and result for your project. I will use reasonable efforts to ensure your design is carried out in a style and manner consistent with my current portfolio and service offerings, and I will try to incorporate any suggestions you make. However, you also understand and agree that:

• every client and final delivery is different, with different tastes, budgets, and needs; and
• stationery design is a subjective service and LPCo. is a provider with a unique vision, with an ever-evolving style and technique; and
• I will use my personal judgment to create favorable results for you, which may not include strict adherence to your suggestions or requests; and
• providing me with your own paper/materials or requesting that I only use a certain kind of paper/materials may result in less than satisfactory results; and
• dissatisfaction with my independent judgment or individual management style are not valid reasons for termination of your project or request of any monies returned.

Production
Once approved, your stationery design goes into production, which includes the following:

Printing
Designs are printed using the method outlined in your invoice and estimated turnaround times are below. Due to the seasonal nature of weddings, some production times will be longer. I will provide an estimated completion date at the time your order moves into production:

• Digital Printing: 1-2 weeks
• Letterpress, Foil, and Engraving Printing: 3-4 weeks
• Production timelines are subject to change during high volume seasons, and I will adjust our timeline according to my printers' current schedules.

Envelope Addressing (optional)
Envelope addressing adds additional time to your order after printing, based on your selected method.

• Handwritten: 5-7 days per 100 envelopes
• Part Hand Addressing: 3-5 days per 100 envelopes
• Digital Printing: 1-2 days

You understand that the nature of calligraphy is unique and will vary from printed addresses and I have full creative control on the layout, framing, and other aesthetics of the handwritten item. You also understand:

• it is common to see variances in the spacing, size and style of letters, 
• no two handwritten pieces can be identical, and
• color matching calligraphy ink to printed ink colors is not an exact science and slight variations may occur.

You will receive a mockup of any handwritten piece prior to LPCo. completing the final project.

Client Provided Paper & Envelopes
If you are providing LPCo. with the paper and envelopes to be written on, you agree to supply at least a 20% overage of supplies (i.e., envelopes, place cards, etc.) to account for mistakes, ink splatter, and re-writes. 

• For example, if you have 100 addresses on your list, please supply me with 120 envelopes. All stationery orders with LPCo. include this required overage and you do not need to purchase additional supplies. 

If, upon receipt of the paper and envelopes to be used, I determine them to be of such low quality that it will result in a less than adequate final product, I reserve the right to require alternative supplies (supplied by me or another vendor).

Envelope Addressing 
I will make all reasonable effort to ensure the name and address handwritten or printed on each envelope is legible. Each envelope that I addresses will arrive at the post office either by you or me. However, the risk of loss passes to you at the point at which your shipment leaves my office or I deliver the envelopes to a post office clerk. This means that I am not liable for any mail not received by its intended recipient. If any piece needs to be re-mailed, you may request to have me address and re-mail the additional piece(s) from the available extras in the order. You are billed for the cost to re-write or re-print the envelope addressing. If no extras are available, you must supply LPCo. with additional extras or request to re-print a limited amount of envelopes.

The Post Office
Although the post office reads envelopes electronically, because all calligraphy is unique, some addresses or calligraphy styles will be more or less difficult to be read electronically. You understand that any address that cannot be read by a machine will likely be hand inspected. If the address still cannot be delivered, it will be returned to the address on the back flap of the envelope. LPCo. is not responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address; however, you may request to have such envelopes re-written or re-printed. 

Installations 
If LPCo. is providing any large-scale goods that require installation, you assume full responsibility for preparing such piece for installation. You may request that LPCo. install any such pieces, but expressly acknowledge and agree that if any pieces are damaged during installation or preparation for installation, you bear all responsibility.  

HANDWRITTEN LISTS ARE NOT ACCEPTED.

Envelope Addressing
You must submit the address list in a spreadsheet format (Microsoft Excel, Apple Numbers, Google Sheet, etc.) with separate columns for Names, Address, City, State, Zip Code. I will format international addresses according to each country’s postal requirements. 

The one-time setup fee includes a review of your list for etiquette and consistency (i.e., using "and" or "&" throughout, spelling out state names/address suffixes/etc). I will reach out to you directly if additional information or clarification is needed. 

• The setup fee does NOT include a review of your list for accuracy. It is your responsibility to provide an error free document with the correct names and addresses for your envelopes. Your addresses will be written exactly as they appear on the submitted spreadsheet. 

Place Cards, Escort Cards, and Seating Charts 
Your guest names and/or seating assignments will be written exactly as they appear on the submitted list. LPCo. will not make any spelling corrections. You must submit the guest list in a word processing (Microsoft Word, Apple Pages, Google Doc, etc.) or spreadsheet format (Microsoft Excel, Apple Numbers, Google Sheet, etc.). 

Copy for Signs, Poems, or other Custom Commissions 
Your handwritten sign, poem, or other custom commission will be written exactly as it appears in the document supplied to LPCo. It is your responsibility to provide an error free document with the exact copy to be handwritten. You must submit the final copy in a word processing (Microsoft Word, Apple Pages, Google Doc, etc.) document.